A. I. Timex Group India Limited (“Timex Group”) Warranties Its Timex Brand Watches (Purchased Only From Timex Authorised Sellers) Against All Manufacturing Defects For A Period Of One (1) Year From The Date Of Retail Purchase, Subject To Exceptions Listed Below:

This Warranty Does Not Cover The Following:

• Normal Wear And Tear.
• Damage Caused By Mishandling Of Watches Including Damage To Glass, Straps And Bracelets.
• Damage Caused By Watch Being Opened/Disassembled/Repaired/Serviced At A Unauthorized Service Outlet.
• Damage Due To Water Entry In A Non-Water Resistant Watch.
• Damage Due To Exposure To Chemicals And Solvents.
• Damage To The Watch Due To Physical Dents And Scratches.

II. No Warranty Shall Be Provided On Watches Which Are Purchased From Unauthorised Sellers.
III. No Warranty Shall Be Provided On Watches Which Are Found To Be Fake / Counterfeit Of Timex Watches.
IV. With Exception To The Above, Timex Is Committed To Adjust, Repair Or Replace Parts To Bring The Customer’s Watch Back To Its Original Working Condition Free Of Cost During The Warranty Period. The Repair Will Be Undertaken Provided The Watch Is Returned To Timex Group Authorized Repair Centres Accompanied By Relevant Cash Memo/ Invoice/ Warranty Card As A Proof Of Date Of Retail Purchase. In Absence Of Cash Memo/ Invoice/ Warranty Card, Month Of Assembly Shall Be Considered.
However, In Case A Customer Has Done Warranty Registration By Using Timex Group Mobile Application, Such Customer Can Avail Warranty By Showing Its Mobile Application Warranty Registration Page To Timex Group Authorized Repair Centre.

B. I. Conditions Of Warranty

• Movements/ Modules – Free Replacement Within Two Years Of Retail Purchase For All Analog/Combo/Chronograph Movements And Within One Year For Digital Modules.
• Battery – Free Replacement Within One Year Of Retail Purchase.
• Plating Peel Off – Free Replacement Of Case Or Bracelet For Plating Peel Off/ Rusting/ Corrosion Within One Year Of Retail Purchase.
• Leather Strap/ PU Strap – Free Replacement Within 6 Months Of Retail Purchase, For Manufacturing Defects Which Includes Pasting Peel Off Or Strap Getting Cut At Spring Bar End.
• Timex Group May At Its Option Repair Your Watch By Installing New Or Thoroughly Reconditioned Parts Or Replace It With Identical/Similar/Equivalent Value Watch.
• In Case The Replacement Of The Entire Watch Is Being Made, (Subject To The Sole Discretion Of Timex Group), The Same Model Shall Be Replaced And In The Event Such Model Has Been Discontinued/Not Available, It Shall Be Replaced With The Model Equivalent As Deemed By Timex Group.
• All Replaced Parts Shall Become The Sole Property Of Timex Group.
• Timex Group Does Not Have A Product Refund Policy And As Such Watch Purchased Shall Not Be Taken Back.
• In Case Of Repairs Or Replacement Of Any Part(S) Of The Watch During The Warranty Period, The Warranty Of Watch Shall Continue Only For The Unexpired Period Of Original Watch Warranty.
• Timex Group Makes No Other Express Warranty Either In Writing Or Otherwise And Expressly Disclaims All Warranties And Conditions Not Stated In This Warranty/ Service Policy.
• The Warranty Extends Only To The Original (First) Purchaser (Consumer) Of The Watch And Is Not Assignable Or Transferable To Any Other Consumer.
• To Avail The Warranty Coverage / Benefits, The Customer Must Visit / Deliver His/Her Watch To The Timex Group Authorized Service Centre. The Customer Will Bear The Transportation, Delivery And Handling Charges Incurred
  To Visit / Deliver The Watch To And From The Timex Group Authorized Service Centre.

C. I. Post Warranty Watches

• Timex Group Is Committed To Service/ Repair All Its Watches For A Period Of 5 Years And Such A Service (Beyond The Initial One Year Warranty) Shall Be On A Chargeable Basis.
• In Case, After The Expiry Of Warranty Period, If Timex Group Is Unable To Service The Watch Due To Non-Availability Of A Part/ Of Parts Making The Watch Non-Functional, Timex Group In Its Sole Discretion May Offer The Depreciation Policy To The Customer. The Depreciation Policy Shall Be Executed Based On The Following Guidelines :
  A) The Customer’s Watch Is Bought Back By Timex Group At A Value Equivalent To An Amount Depreciated At 20% Per Year Of Use, Calculated From The Date Of Purchase At Customer Purchased Price/MRP.
  B) An Amount Equivalent To Purchase Price Minus The Depreciated Amount Is Given To The Customer In Form Of Discount For Purchasing A New Timex Watch.

Example:

1. Age Of Customer’s Watch (From Date Of Purchase) : 2 Years
Customer Purchase Price : Rs. 1000/-
Depreciated Amount @ 40% : Rs. 400/- (Rs. 1000 X 40%)
Discount : Rs. 600/- (Rs. 1000 – Rs. 400)
2. The Customer Can Then Avail This Discount To Buy A New Watch
3. There Will Be 6 Month’s Warrantee On The Parts Replaced During Post Warrantee Repairs
4. The Courts Of Delhi Shall Have The Exclusive Jurisdiction Over Disputes Arising In Terms Of Warranty/Service Policy.

For Timex Group Service Policies, Click Below:

1. 1. Can I Buy Watches Online?

   Yes, You Can Buy Watches Online With Ease & Convenience. You Can Buy Watches From https://shop.timexindia.com Or From Other E-Com Websites.

   Kindly Note That, If You Wish To Buy Watches From Other E-Com Sites Then Please Buy Only From Authorized Sellers. To Check The Details Of Authorized Sellers On E-Com Websites, Please Click Here.

2. 2. Are Watches Purchased Online Authentic With Full Service Warranty Applicable?

   Watches Purchased From https://shop.timexindia.com Are 100% Genuine And Carry Full Service Warranty Commitment As Per The Company Policy (Click Here To Check Policy). Watches Purchased From Other E-Com Sites Will Be Valid For Service Warranty Only If Purchased Through Authorized Sellers. To Check The List Of Authorized Sellers On E-Com Sites, Please Click Here

3. 3. Where Can I Find Replacement Of Watch Straps?

   If You Are Having Difficulty Finding Your Strap, You Can Also Contact Our Customer Service Centers. Alternatively You Can Contact Us Through Our Toll Free Helpline No +91 9289712393 ( 10 AM TO 7 PM, Monday To Saturday) (Except Government Holidays)

   Replacement Strap Prices Vary Depending On The Model Of Your Watch. Watches Need To Be Sent In For Full Assessment And Quote.

4. 4. Can You Explain Your Repair Or Replace Policy For Warranty Service?

   Typically We Repair Your Watch By Installing New Or Reconditioned And Inspected Components Or We Will Replace It With An Identical Or Similar Model. To Know The Policy In Details, Kindly Check Here.

5. 5. Can You Tell Me What It Will Cost To Repair My Watch?

   Repair Charges Vary Depending Upon The Style, Age, And Condition Of The Watch. We Advise You To Visit Any Nearest Customer Service Center For Help On This Matter. To Know The Location Of Nearby Service Center, Kindly Check Here.

6. 6. How Long Does It Normally Take To Get My Watch Back?

   The Repair And Service Timelines Shall Depend On The Style, Age And Condition Of The Watch. Your Watch Will Arrive Back To You In Approximately 2-4 Weeks.

7. 7. What Is The Difference Between A Water Resistant And Water Proof Watch?

   Water Resistant Is The Ability To Resist The Penetration Of Water To A Certain Degree. Waterproof Means That Water Is Not Allowed To Pass Through It. At This Time Timex Only Sells Water Resistant Watches.

8. 8. Timex Has Recently Launched QR Code Feature In Timex And Helix Watches. What Is The Benefit Of This Feature?

   With Counterfeit Of Watches Increasing In The Market, Consumers Are Majorly Concerned About The Authenticity Of The Products They Buy. By Launching The QR Code Feature On Timex Watches, We Are Enabling Consumers To Have A Better And Authentic Experience Of The Brand. This Feature Will Enable The Consumers To Get All The Details Associated To The Product Authentication Simply By Scanning The QR Code. One Can Also Get Paperless Warranty, Rate And Review The Watches Purchased And A Lot More! For Further Details Check Here.

9. 9. What Is The Timex Howzzat Offer About? How Can One Avail It?

   With The Onset Of Festive Season, Timex Announced The Howzatt Offer In India Between 10th October 2018 To 15th November 2018 Through A Massive Advertising Campaign. The Campaign Excited Timex Customers To Not Only Own A Watch From The Global Brand But Also Win Exciting Prizes. Under The Offer Customers Who Bought Any “Timex” Or “Helix” Brand Watch From www.shop.timexindia.com Or From Any Authorized Retailer, Got A Golden Opportunity To Win An Assured Prize By Scratching A Card And Win Exciting Prizes Like Trip To London, Ipads, Silver Coins Or Discount. The Company Ran The Howzatt Offer Scratch Card Promotion PAN India (Except The State Of Tamil Nadu, Puducherry And Wherever Prohibited By Law). Apart From 20 Lucky Winners Who Won A Trip To London, Customers Who Purchased Timex And Helix Watches During The Offer Period Have Also Won 50 Apple IPads, Thousands Of Silver Coins And Exciting Discount On The Watches! For Further Details Check Here.